1. INTRODUCTION
These Terms and Conditions govern the engagement of Yarzin Sella’s corporate food program services. By entering into a service agreement or placing an order through our platform, you agree to be bound by these terms. Please read them carefully before proceeding.
2. SERVICES
Yarzin Sella designs and operates exceptional food programs for fast-growing, high-tech corporations. We infuse extensive knowledge from the restaurant industry with personalized service and ingenious
creativity to deliver tailored dining experiences at corporate campuses and workplaces.
Our services include but are not limited to:
- Corporate cafeteria meal program management
- Custom menu curation and seasonal menu planning
- On-site catering for corporate events, meetings, and conferences
- Special dietary and wellness-focused food programs
We reserve the right to modify menus, pricing, and service availability with reasonable notice to our
corporate clients.
3. ORDERING AND PAYMENT
- All prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise in the service agreement.
- Payments for catering orders and service fees are processed securely through our authorized payment vendor.
- Accepted payment methods include credit/debit cards, UPI and digital wallets as supported by the payment vendor.
- Individual meal orders placed by employees through our platform are confirmed only upon successful payment.
- Corporate invoicing is available for enterprise contracts as per the terms of the service agreement.
- Yarzin Sella does not store card or banking details. All payment data is handled by the payment vendor in compliance with PCI-DSS standards.
4. CANCELLATION POLICY
4.1 Individual Meal Orders
- Individual meal orders may be cancelled within 15 minutes of placement, provided preparation has not yet begun.
- Orders cancelled within the permitted window will receive a full refund to the original payment method within 5 to 7 business days.
4.2 Catering and Event Orders
- Cancellations made 24 hours or more before the scheduled event will receive a full refund.
- Cancellations made less than 24 hours before the event may incur a fee of up to 50 percent of the event value.
- No-shows or same-day cancellations are non-refundable.
4.3 Corporate Food Program Contracts
- Cancellation of ongoing food program contracts is subject to the notice period outlined in the respective service agreement (typically 30 days).
- Early termination without the required notice may result in a fee equivalent to one month's service charges.
- Yarzin Sella reserves the right to terminate a contract with 30 days’ written notice if the Client fails to meet its obligations under the agreement.
4.4 How to Cancel
All cancellation requests should be directed to hr-office@ysd-fb.com with your order ID, event reference, or contract number. Cancellation is confirmed only upon written acknowledgment from Yarzin Sella.
5. REFUND POLICY
5.1 Eligibility
Refunds may be requested under any of the following circumstances:
- Quality issues - Food served was damaged, incorrect, stale, or did not meet the standards outlined in the service agreement.
- Service failure - a scheduled meal service was not delivered or was significantly delayed beyond the agreed service window.
- Payment or billing errors - incorrect charges, duplicate transactions, or charges for services not rendered.
5.2 Refund Request Window
Refund requests must be raised within 36 hours of the service date (or expected service date in case of non-delivery). Requests submitted after this window may not be eligible for processing.
5.3 How to Request a Refund
Refund requests can be submitted by contacting finance@ysd-fb.com or through the "Request Refund" option on our ordering platform. Please include your order ID or service reference and a brief description of the issue.
5.4 Processing Timeline
Refunds may be requested under any of the following circumstances:
- Refunds will be processed within 5 to 7 business days after approval.
- For individual transactions, the refund will be credited back to the original payment method via our payment vendor.
- For corporate-invoiced services, refunds or credits will be applied to the next billing cycle.
- A confirmation email will be sent once the refund has been initiated.
- Some banks may take up to 10 days to reflect the credit in the account.
6. FOOD QUALITY AND SAFETY
- Yarzin Sella adheres to all applicable food safety, hygiene, and health regulations including FSSAI standards.
- Our culinary teams maintain restaurant-grade quality standards across all corporate food programs.
- Allergen information is provided on menus where available. It is the responsibility of individual diners to review ingredients and communicate dietary restrictions.
- Corporate clients must inform Yarzin Sella of any known allergen requirements across their employee base during program onboarding.
- We are not liable for adverse reactions where allergen information was disclosed and the individual proceeded with consumption.
7. INTELLECTUAL PROPERTY
All content on the Yarzin Sella website and platform — including logos, images, menu designs, recipes, branding, and proprietary food program methodologies — is the property of Yarzin Sella and may not be reproduced, shared, or repurposed without written permission.
8. CONFIDENTIALTIY
Both parties agree to keep confidential any proprietary information exchanged during the course of the engagement, including but not limited to pricing structures, employee data, menu IP, and operational processes. This obligation survives termination of the service agreement.
9. PRIVACY
We collect and process personal data (names, contact details, workplace location, dietary preferences, payment information) solely for service delivery and communication. Employee data provided by corporate clients is used exclusively for food program operations. Data shared with our payment vendor is governed by the payment vendor's privacy policy. We do not sell personal data to third parties.
10. GOVERNING LAW AND DISPUTES
These terms are governed by the laws of India. Any disputes shall first be addressed through good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
11. CHANGES TO TERMS
Yarzin Sella reserves the right to update these Terms and Conditions at any time. Corporate clients will be notified of material changes at least 15 days in advance. Continued use of our services constitutes acceptance of the revised terms.
12. CONTACT
For any questions or concerns regarding these terms, refunds, or service agreements:
Email: finance@ysd-fb.com
Website: https://www.ysd-fb.com/
© 2026 Yarzin Sella. All Rights Reserved.
